Privacy Policy

Introduction

Welcome to https://smart-thermostat-installation.vibereports.co.uk (hereinafter referred to as “Smart Thermostat Installation” or “we”). We are committed to maintaining a transparent and secure environment for our users’ personal information. This Privacy Policy details how we collect, manage, and protect the data of individuals who interact with our website, applications, services, and products. Our primary goal is to ensure compliance with global privacy regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), along with Colorado’s, Utah’s, Connecticut’s, Virginia’s, South Africa’s, and other relevant state or regional privacy laws.

Scope

This policy covers all aspects of our online presence, including:

Our official website at https://smart-thermostat-installation.vibereports.co.uk.
Mobile applications and software offered by Smart Thermostat Installation.
Online services and products accessed through our platforms.
Interactions between users and our support team, including emails, calls, and text messages.

However, please note that this policy does not extend to third-party websites or services linked from our platform. These external entities have their own privacy practices, governed by their respective policies.

Processing Activities

This Privacy Policy outlines the ways in which we interact with users and process their personal data:

User Accounts: When you create an account on our platforms, we collect account information such as your name, email address, and password.
Payment Details: For purchases or subscriptions, we securely process payment information, including credit card numbers, billing addresses, and transaction history.
Financial and Purchase Data: We may gather financial records and purchase details to improve our services and analyze user behavior.
Device Identifiers: Our systems can collect unique mobile device identifiers (e.g., IP addresses, device IDs) for technical support and analytics.
Location Data: With your consent, we access location information to provide personalized services and relevant content.
Feedback and Reviews: We encourage user feedback and may collect it through surveys, forms, or reviews to enhance our products.
Social Media Interactions: If you choose to connect our platform with social media accounts, we may access your public profile information.
Product Interaction: Details about the products you view, search for, or purchase are tracked to personalize your shopping experience.

Personal Data Collection and Sources

Smart Thermostat Installation collects various types of personal data, including:

Account Information: Name, username, email address, profile picture (if provided).
Payment Information: Credit card numbers, billing addresses, payment history.
Financial Details: Bank account information for direct debits or transactions.
Purchase Data: Items purchased, order history, and associated delivery addresses.
Mobile Device IDs: Unique identifiers assigned to your mobile device, such as IP addresses and advertising IDs.
Location Data: GPS coordinates when you opt-in to location services.
Feedback and Communication: Responses to surveys, comments, emails, and messages sent to our support team.
Social Media Profiles: Publicly available data from social media platforms when users choose to connect their accounts.
Product Interaction Logs: Details of product views, searches, and purchases made on our e-commerce platform.

We obtain this data through direct user input, server logs, browser cookies, and third-party partners who provide analytics or other services.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure log-in and account management.
Preference Cookies: Remember your settings and preferences for a personalized experience.
Analytics Cookies: Track user behavior to provide insights and improve our services.

Users can manage non-essential cookies through our Cookie Manager tool, allowing them to control their tracking preferences.

Data Retention and Deletion

Smart Thermostat Installation retains personal data as necessary for the following purposes:

Fulfilling orders or providing requested services.
Maintaining user accounts and profiles.
Sending transactional communications (e.g., order confirmations, shipping updates).
Personalizing content and recommendations.
Analyzing trends to improve our products and services.

Once the data is no longer needed for these purposes, we securely delete or anonymize it to prevent unauthorized access or use.

Data Security Measures

We have implemented robust security measures to safeguard your personal information:

Encryption: We use encryption protocols for data transmission and storage to protect sensitive information.
Secure Third-Party Processing: For certain services, we engage trusted third-party processors who adhere to strict privacy standards.
Access Controls: Our systems restrict access to personal data based on the principle of least privilege, ensuring that only authorized personnel can view it.

Children’s Privacy

Smart Thermostat Installation does not knowingly collect or solicit personal information from children under 18 years of age. We encourage parents and guardians to take an active role in their children’s online activities and to review our privacy policy with them. If we learn that we have collected such data by mistake, we will take steps to delete it promptly.

Your Data Rights (depending on your location)

In accordance with applicable privacy laws, users from various jurisdictions have specific rights regarding their personal data:

Access: The right to request access to and receive a copy of your personal data held by us.
Rectification: The ability to correct inaccurate or incomplete information.
Erasure (Right to be Forgotten): The option to delete your data, subject to certain exceptions.
Restriction: Limiting the use or processing of your data under specific circumstances.
Data Portability: Receiving your personal data in a structured, commonly used format and transferring it to another controller.
Objection: Opposing the processing of your data for specific purposes, including marketing.
Non-Discrimination: The right to be free from discrimination based on certain factors when exercising privacy rights.

To exercise these rights, please contact our Data Protection Officer at the address provided below. We will respond to such requests within the time frames prescribed by law.

Changes to Privacy Policy

Smart Thermostat Installation reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated revision date. We encourage users to review this page periodically for the latest information.

Contact Us

For privacy-related inquiries, unsubscribe requests, or if you have questions about your data, please contact us:

Email: [email protected]
Postal Address: [Insert Address]

We are dedicated to resolving any concerns or disputes regarding your privacy and the handling of your personal information.